Amazon Issue | Yakezie Reader Insights | Yakezie Forums

Hey all- 

  I didn't really know where to post this..didn't really fit into finance or lifestyle, so I hope this works.  Okay, so about a month ago I sold a GPS device that was given to me as a gift (opened once) and I didn't need so I sold it on Amazon.  The payment was made, and 27 days later (the day after Christmas) the purchaser emails me and says the touch screen isn't working.  I triple checked everything and wrapped it in the box carefully- and the purchaser knew it was previously opened so he could have checked it.  

He says he's charged it, etc. but insists it's not working and wants to send it back for a refund.  I have mixed feelings about this and really don't want to end up with a $150 device that isn't working and should have been checked upon receipt (since it was opened).  

Thoughts?  Perhaps I could contact the manufacturer? I don't have the gift receipt or anything and didn't want the friend to be offended- that's why I sold it.    

Thanks in advance!

Sorry to hear this.  Sometimes things stop working.  You wake up and the car is dead.  Why?  Life.  It's possible the person you sold it to is telling the truth and it just stopped working.  I am sure you checked it over a few times as well being that people on here are so forthright.  Things just happen and that might be the case here.  However, talk to them through email or even over the phone and try to settle it before they put in a claim.  Once a claim is in you are bound by the outcome Amazon concludes.  My brother deals with this all the time because he is a super seller on ebay and amazon.  He deals with this ALL of the time.

Good luck. 

Just a thought, a lot of places have extended return policies after Christmas for exactly this reason. Someone buys something, it sits in a closet or under a tree for a month, open it up at Christmas and BOOM! the mack truck of life says "no, sir that's broken."

He may dispute the charge anyway so working with him could be helpful.