Fred Williams is a business journalist who has written about debt collection for Kiplinger’s and The Buffalo News. In 2008, he went undercover as a debt collector for 11 weeks at a collection agency near Buffalo. In Fight Back Against Unfair Debt Collection Practices, Williams details his experiences and describes what really goes on inside a typical collection agency.
What he found was pretty shocking. Lies, threats, and intimidation were considered standard practice for collectors trying to scare debtors into coughing up payment. And since these blatantly illegal methods were particularly effective, the agencies did little to rein their collectors in. Read More